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All About: Metrics
Metrics Glossary Total Sent: ThankViews sent from your portal Opened: the number of recipients who opened their ThankView email Clicked: the number of recipients who clicked to watch their video…
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Exporting Your Metrics
Exporting Metrics Go to the Metrics page > click Export Metrics. Select which report you'd like to export from the dropdown. Report Types Email Campaign Report:…
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Understanding Account Health
Your Account Health is a metric that is the compilation of your bounce, spam, and SMS text message opt-out rates. Rates Explained Bounce Rates Your bounce rate is the percentage of recipients in your…
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Understanding Engagement Score
Engagement scores are calculated by a special algorithm that essentially measures how a recipient interacts with the ThankViews they receive from you. This score is based on several metrics: Sends:…
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Creating Lists Using Actionable Metrics
Actionable metrics allow you to track every step of your recipients' interactions in real-time and use that data to intelligently re-engage. You can create custom filtered lists based on your metrics…
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Using Advanced Metrics Filters
On the Metrics page, you're able to apply various filters to your data in order to export the specific data you need. You may apply a calendar filter, a campaign filter, or the advanced filter.…
Maximize your ROI by learning what metrics are available and how to export them.