Delivery via text with a custom phone number is available for Pro and Premium clients.

Why make the distinction between email and text campaigns?

• To provide more insight regarding the performance of email campaigns versus text message campaigns.
• A text message campaign will have text-specific previews. 

How do I create a text message campaign?

When you first log into your account, you'll find yourself on the Home page. There are two ways you can initiate the creation of a campaign.

1. Click Create New Campaign in the Your Recent Campaigns section.
2. Click Campaigns in the navigation bar at the top of your screen, then click Create New Campaign.

Once you do this, you'll be prompted to choose a campaign type. Select your campaign type and name your campaign. Lastly, select your delivery method: text message.

All previews during setup will be specific to the text message delivery method

Cell Phone vs. Landline

If a ThankView is sent to a landline, the system may not immediately detect the difference. Ultimately, it will be marked "Undeliverable" in your reports.

A contact whose number is a landline or undeliverable for any other reason will be marked red.

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If you have additional questions, please reach out to your Customer Success Representative or support@thankview.com.