ATTN: ThankView will be sunsetting the Sender Signature option following the release of new anti-spam requirements, DNS will be your only option. 

So, you want to send from a custom email address? Understandable, it's important for recipient to see a familiar name in your inbox, increasing their likelihood of engagement. The process of setting this up is called DNS, and you're going to want to grab a friend in IT or Site Admin to help you out. Just make sure they have access to the provider where your domain is hosted and permissions to update records.

Custom Emails are available for Starter, Pro, and Premium clients. Adding multiple custom email addresses is an option for Pro and Premium clients.

Configuring DNS in ThankView

Setting up DNS enables you to send from any @yourdomain.com email address in your campaigns. The steps are as follows:

1. To get started, hop into a conversation with our Support Team via chat or email. Come prepared with your organization's name and the default email you wish to send your ThankViews from.
2. Next, our team will generate a page of numerical codes that are specific to your portal. Pass this to your IT/Admin and they will attach the records to your domain.
3. Wait for verification (can take up to 48 hours) and then test the connection by sending yourself a ThankView.
   1. Important: Setting up DNS handles the creation of a DKIM record, your IT/Admin will still need to make sure they're completing the necessary steps to configure SPF and DMARC to be in compliance with Gmail and Yahoo's new anti-spam requirements, effective 2024.

Notes about DNS

• IT Team assistance and access to domain hosting site is required.
• Without setting up an internal email address, all emails from your ThankView portal will send from hello@thankview.com.
• You also must include Return Path record.
• Full DNS means we are asking you to add a DNS record to your domain.
• The primary email address you provide becomes the default, but you can manually set this to any email address @yourdomain; email addresses you’re sending from don’t actually have to exist.

Allowing ThankView IP Addresses

If tests are not going through, or your ThankViews are going to spam even after setting these up, you will need to allow our IP addresses:

• @thankview.com

• @emails-txn1.thankview.com

• @emails-txn2.thankview.com

• @emails-txn3.thankview.com

• @emails1.thankview.com

• @emails2.thankview.com

• @emails3.thankview.com

• @emails4.thankview.com

• @emails5.thankview.com

Outbound IP Addresses

• 50.31.156.96/27 (50.31.156.96 - 127)

• 104.245.209.192/26 (104.245.209.192 - 255)

• 50.31.205.0/24 (50.31.205.1 - 255)

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If you have additional questions, please reach out to your Customer Success Representative or support@thankview.com.