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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? If you are having trouble recording a video inside ThankView, you can use these tips to troubleshoot:…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
Find solutions to some of the more technical issues.