Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is taking a long time to process:

• Record with a non-Bluetooth device.
• Update your Safari browser to the latest version.
• Use a different browser. 

It is normal for videos recorded on Safari to take about as long to process as they take to record. If your video is processing for an unusually long period of time, you may be encountering the problem above.

If you have additional questions, please reach out to your Customer Success Representative or support@thankview.com.