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Common Error Messages
error code 224002 "This page isn’t working, thankview.com is currently unable to handle this request. HTTP ERROR 500." error code 101104 "unauthorized" error code 224002 The error code 224002 can…
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Using ThankView on a Mobile Device
While ThankView currently does not have an official app for mobile phones, the platform was still created to offer a great mobile experience through your phone's web browser.…
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Video Troubleshooting FAQ
I'm trying to record a video into the platform but I'm getting an error message, what should I do? If you are having trouble recording a video inside ThankView, you can use these tips to troubleshoot:…
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Why am I receiving an error message when recording with my webcam?
If you are having trouble recording a video inside ThankView using your webcam: Make sure your browser has been recently updated. Clear your browser's cache.…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
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Why am I getting a file-type error when uploading my list?
You may be uploading a file that is unrecognizable or compromised in the platform. You may upload a .csv or .xlxs file, but if your file is compromised, export your file as a .csv.…
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Why are my recipients invalid?
If you attempt to upload a spreadsheet and get a pop-up notifying you of invalid recipients, it means data was incorrectly uploaded into the ThankView platform.…
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Why won't my browser open ThankView?
ThankView pages require TLS 1.2 to be enabled for security vulnerabilities found in TLS 1.1 and below. Here is how to enable TLS 1.2 for IE 11 or Microsoft Edge:…
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Why is my webcam not recording when using Safari and a Bluetooth device?
Currently, some brands of Bluetooth earbuds are causing problems when recording webcam videos on Safari browsers. If you are recording a video with Bluetooth earbuds on Safari and the video is…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
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Why is my homepage lagging and showing codes?
If you are using Cisco VPN, this may be related to it marking js.pusher (a library we use for icons, etc. in the platform) as a malicious site. To resolve this, please whitelist the domain and site.…
Find solutions to some of the more technical issues.