If you are having trouble recording a video inside ThankView using your webcam:

• Make sure your browser has been recently updated.
• Clear your browser's cache.
• Clear your browser's cookies and make sure third party cookies are not blocked.
• Check your browser's settings to make sure that ThankView has permission to access your microphone and webcam.
• Try a different browser.

If you have additional questions, please reach out to your Customer Success Representative or support@thankview.com.