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Editing Your 1:1 Videos
Editing the messages you record for 1:1 Personal Videos is as easy as editing any other video in your portal. Here, we'll walk through the steps and review the different functions you can utilize.…
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Setting 1:1 Landing Page and Envelope Defaults
If you tend to use the same landing and envelope details for most of your 1:1 communications, configuring default settings can be really helpful for streamlining your workflow.…
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Accessing Past Videos in Your 1:1 Video Library
Picture this: you hop into your 1:1 Video page and notice all of the videos you recorded yesterday are gone! What now? Rest assured, they're all safe and sound - we just refresh the list every night…
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1:1 Video Virtual Background Options
When recording videos, sometimes you want to get creative! And sometimes you just don't want the drab background of your office or WFH setup to be the star of your communications.…
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Beginner's Guide: 1:1 Mobile Video
ThankView 1:1 Mobile Video is a game-changing feature that allows you to record videos on the go without having to build entire campaigns! This flow allows you to quickly copy and paste a thumbnail…
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Beginner's Guide: 1:1 Personal Video
ThankView 1:1 Video is a helpful new feature that allows you to record one-off videos for your donors without having to build and configure entire campaigns!…
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Completing Your Assigned Recordings
So, you've been selected to be on a team of recorders and create personalized videos! Essentially, your admin will go in and assign you a list of recipients, and when you go into your portal,…
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How to Edit Your Recorded Videos
https://www.loom.com/embed/ccf6072eef3b4ea4b6c647d77631a9e2
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Navigating the Video Library
https://www.loom.com/embed/b9364ccad79148e38be227aee2411707
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Campaigns Part V: Creating Your Video Sequence
https://www.loom.com/embed/8e1c32cd6f3c4a059cc0ad2ebf22fa87
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How to Add and Edit Closed Captions
https://www.loom.com/embed/709126d47bf0447e952cf94aa7d00fd6 Caption Article: https://help.thankview.com/t/y4htrcg/all-about-closed-captions
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How to Combine Multiple Videos
https://www.loom.com/embed/7a94650509ca4ac79f5c0b6464628060
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The Steps of a Video Sequence
Video sequencing is a four-part process that links various components together to create your ThankView video. It consists of four main elements: Intro Theme Recordings Outro Add-Ons Intro Theme The…
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Viewing Replies to Your ThankViews
In addition to receiving email notifications of your replies, you can view all of them directly inside of your campaigns in the Replies section. The Replies Section In the Replies section of your…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. You can also click the Edit icon and click Download Video from…
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Choosing an Outro Theme
The Outro, which is optional, is the image or logo displayed at the conclusion of your video. To enable, toggle on Enable Outro, and either create a new Outro or select from one of your Outro…
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Why are my videos pixelated when recording on iPhone/iPad?
When recording videos directly through ThankView using the latest iOS, videos are automatically compressed before being uploaded to our servers. A current workaround is to first record the videos…
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Navigating the Video Library
Your Video Library houses all of the videos that live in your portal - this can be videos you've recorded directly into campaigns, or ones that you've uploaded directly to the library.…
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Changing and Deleting Videos
Changing Videos Go to the Videos section of your campaign. Select All recipients or select a recipient(s). On the bottom left-hand corner of the video(s), click the Change Video icon.…
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Can I disable auto-mute on my ThankViews?
All ThankView videos auto-play when a recipient clicks to watch their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays,…
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Selecting an Intro Theme
The Intro Theme, although optional, is a fun way to set the tone of your video with music, photos, or your organization's branding. We have an extensive library of templates you can use to reflect…
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Creating Video Library Folders
Folders are a way to organize your videos in the Video Library - let's explore how to use them! ThankView Folders On the left-hand side of your Video Library, we've provided a few folders for you:…
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Why is my audio out of sync with my video?
If you are experiencing A/V synchronization issues: Your computer is either occupied with other existing tasks that use many of its resources (specifically, CPU “cycles”),…
