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Video FAQs
What is the ideal file type for my video? What is the maximum file size for my video? How long should my videos be? Can I bulk upload videos? What's the ideal aspect ratio?…
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Navigating the Video Library
Your Video Library houses all of the videos that live in your portal - this can be videos you've recorded directly into campaigns, or ones that you've uploaded directly to the library.…
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3 Tips for Organizing Your Video Library
The Video Library stores all the videos you’ve recorded, uploaded, or received within the ThankView platform. To get started, use the toolbar at the top of the library to sort and filter your videos,…
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Creating Video Library Folders
Folders are a way to organize your videos in the Video Library - let's explore how to use them! ThankView Folders On the left-hand side of your Video Library, we've provided a few folders for you:…
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Combining Videos in Your Video Library
You can combine videos to create one seamless video experience for your recipients. Stitch together short videos of students saying thank you to donors, alumni expressing congratulations to graduates,…
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All About: Closed Captions
ThankView makes it easy to add closed captions to videos, helping you deliver accessible content to every recipient. We strongly recommend incorporating closed captions into your campaign-building…
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The Steps of a Video Sequence
When building a ThankView campaign, the Videos step is a little different from the others—it has its own set of steps called video sequencing! Video sequencing is a four-part process that links…
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Editing Videos in ThankView
With our basic video editing capabilities, you can make minor adjustments to make your video the perfect fit for your campaign. You can edit videos either directly within your campaign or in the…
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Changing and Deleting Videos
Changing Videos You can update a recipient’s (or multiple recipients) video in your campaign by taking the following steps. Step 1. Open the Videos Step of Your Campaign Navigate to your campaign and…
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Downloading Videos
Via Video Library Go to your Video Library. On the bottom right-hand side of the video, click the ellipses, then click Download Video. This will open a new page for the video file where you'll find…
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Can I disable auto-mute on my ThankViews?
All ThankView videos auto-play when a recipient clicks to watch their video. Most browsers prevent video from auto-playing if there is sound. In order to guarantee that the video auto-plays,…
Learn how to add and sequence videos within a campaign, and get answers to your questions about the Video Library.