Video FAQs

We accept .mov, .avi, and .mp4 video files. 

The file size limit for uploaded videos is 2 GB. Videos recorded via webcam directly within the portal may not exceed 5 minutes in length. 

Research suggests keeping your videos between 30-60 seconds in length. Of course, you know your content and context, so keep that in mind as well.

This feature is not available at this time.

We recommend 960 x 720 (a ratio of 4:3).

720p or higher is ideal. When recording at 720p in the ThankView platform, your video will have an aspect ration of 16:9, which means that you will need to crop your video to achieve an ideal 4:3 aspect ratio and fill the frame. 

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If you have additional questions, please reach out to your Client Success Representative or support@thankview.com.

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